For USA Orders Only:
Chrome Hearts Official offers returns on most merchandise for U.S.A customers within 7 days of the delivery date.
If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
Please note that there is a restocking fee of $15 that will be deducted from your order.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.
Several types of goods are exempt from being returned. Perishable goods and personal care items i.e. soaps, other cosmetics, and face masks cannot be returned. We also do not accept returns of products that are intimate, sanitary goods, or hazardous materials i.e. condoms. We also do not accept returns or refund for digital products or e-gift cards.
To return your product, please contact us at email@example.com and someone from our support service will review it and get back to you shortly with a return label if your claim is approved. For any other questions, feel free to contact our support at firstname.lastname@example.org and they will assist you with your return. Please always state the reason for your return in your email and your order number.
Once your return is prepared, you can drop it at your local post location. All returns are shipped back to our warehouse in Virginia. Please allow 1-2 weeks for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.
Once your return is delivered, please allow 2-3 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on your original form of payment.
Chrome Hearts Official accepts International returns. All fees are the responsibility of the customer.
To return your product, please contact us at email@example.com and someone from our support service will review and get back to you shortly with an unpaid return label if your claim is approved.
Domestic Exchanges (USA only)
Chrome Hearts Official offers exchanges only on different sizes of the original style(s) purchased. If you would like to purchase a new style, a new order must be placed. There is no return shipping or restocking fee for exchanges.
To initiate an exchange, please click firstname.lastname@example.org.
Chrome Hearts Official does not offer exchanges on International orders.